Általános Szerződési Feltételek ÁSZF

Általános Szerződési feltételek – ÁSZF

Terms and Conditions – GT

The contract concluded on the basis of this document will not be registered (it is not available afterwards, the conclusion of the contract is proven by the order data), it will be concluded by a legal declaration made by implied conduct, it will not qualify as a written contract, it will be written in Hungarian, and it will not refer to a code of conduct. If you have any questions about the operation of the website and the ordering process, we are at your disposal at the contact details provided.

The scope of the present GTC covers the legal relationships on the Service Provider’s website (https://greengourmet.hu) and subdomains. These GTC are continuously available (and can be downloaded and printed at any time) from the following website: https://www.greengourmet.hu/aszf

Definitions:

User: Any natural person, legal person or organization who uses the services of the Service Provider enters into a contract with the Service Provider.

Consumer: A User who is a natural person acting outside the scope of his or her profession, self-employment or business activity.

Business: A person acting in the course of his or her profession, self-employment or business.

Service Provider: A natural person, legal person or unincorporated organisation providing information society services, who provides services to the User, who concludes a contract with the User.

1. DETAILS OF THE SERVICE PROVIDER:

Name of the service provider: Green Bridge Enterprises Kft.
Registered office of the service provider (and place of complaint handling): 1077 Budapest, Csányi utca 9-11.
Contact details of the service provider, regularly used e-mail address for keeping in touch with users: store@greengourmet.hu
Company registration number/registration number of the service provider: 0109322956
Tax number of the service provider: 26301466-2-42
Name of the authority registering the service provider/licensing authority and license number (if any): Metropolitan Court of Registration
Number of the service provider: +36 300 112 044
Language of the contract: Hungarian

Name, address, e-mail address of the hosting service provider: ATW Internet Kft. H-1138 Budapest, Esztergomi út 66. fsz. 1., +36 1 6000 289, info@atw.co.hu

2. BASIC PROVISIONS:

2.1. Issues not regulated in the present GTC and the interpretation of this GTC shall be governed by Hungarian law, with special regard to Act V of 2013 on the Civil Code („Civil Code”) and Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services (Elker. tv.) and Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses Provisions. The mandatory provisions of the relevant legislation shall be applicable to the parties without any special stipulation.

2.2. The present GTC shall be effective from 19 June 2025 and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend the GTC (circumstances giving rise to the modification: changes in the law, business interests, changes related to the company). The Service Provider shall publish the changes on the website and shall notify the registered Users of the change by e-mail. The amendments do not affect the contracts concluded earlier, i.e. the amendment does not have retroactive effect.

2.3. The Service Provider reserves all rights to the website, any part of it and the contents appearing on it, as well as to the distribution of the website. It is prohibited to download, electronically store, process and sell the contents or any part thereof displayed on the website without the written consent of the Service Provider.

3. REGISTRATION/PURCHASE

3.1. In the event of false or personally identifiable data provided during the use/order/subscription of the service, the authorized party may contest the electronic contract before the court. As a result of a successful challenge (winning the lawsuit), the contract becomes invalid from the date of its conclusion or, if it conceals another contract, the rights and obligations of the parties must be judged on the basis of the disguised contract.

3.2. The Service Provider shall not be liable for any delay or other problems or errors that may be attributed to the erroneous and/or inaccurate data provided by the User. However, the Service Provider informs the Users that after consultation with the User and clear identification, the Service Provider may correct the incorrectly entered data in the order so that invoicing and fulfilment do not encounter any obstacles.

3.3. The Service Provider shall not be liable for any damages arising from the User forgetting his/her password or making it accessible to unauthorized persons for any reason not attributable to the Service Provider (if there is a registration on the site)

4. RANGE OF PRODUCTS, SERVICES AND PRICES AVAILABLE FOR PURCHASE

4.1. The displayed products can be ordered online. The prices displayed for the products are in HUF, gross prices (i.e. they include the VAT prescribed by law, and if the Service Provider invoices VAT-free, the prices are payable amounts), but they do not include the fees related to payment.

4.2. The Service Provider shall indicate in detail the name and description of the product, and display a photo of the (digital) products (if possible).

4.3. If a promotional price is introduced, the Service Provider shall fully inform the Users about the promotion and its exact duration. The Service Provider shall act lawfully when determining the promotional prices, in accordance with the provisions of Decree No. 4/2009. (I. 30.) NFGM-SZMM Joint Decree.

4.4. In case of an incorrect price, the Service Provider is not obliged to confirm the order at this price, but has the opportunity to reject the offer and may offer the correct confirmation at the real price, in the knowledge of which the User has the right to

not to accept the modified offer, to cancel the order.
to maintain your order at the correct price.

Pursuant to Act V of 2013 on the Civil Code (Civil Code), a contract is concluded by the mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, i.e. there is no statement expressing the will of the parties mutually and unanimously, then we cannot speak of a validly concluded contract from which rights and obligations would arise.

Incorrect pricing is

HUF 0,
HUF 1 or
The promotional price that does not correspond to the percentage of the discount shown compared to the original price. For example, if the original price of a product is HUF 10,000 and there is a 50% discount on it, then the correct promotional price would be HUF 5,000. It is considered an incorrect price if HUF 1,000 or HUF 2,000 appears instead.

5. ORDERING PROCESS

5.1. The User adds the desired online voucher to the cart.

5.2. The User checks the number of pieces of the product to be purchased. You can delete the contents of the cart by clicking on the „delete – X” icon. To commit a quantity, enter the desired quantity in User.

5.3. Payment method:

Online by bank card: The User has the opportunity to pay the total value of the order online, by bank card, through the secure payment system of the financial service provider used by the Service Provider.

5.4. After providing the data, the User can submit the order by clicking on the „order” button.

5.5. By placing an order, the User acknowledges that, according to Section 15 and other conditions (e.g. Section 20) of Government Decree 45/2014 (II.26.), the order creates a payment obligation.

5.6. Correction of data entry errors: The User can always go back to the previous phase before the order process is closed, where he can correct the entered data. The User has the opportunity to request the correction of any errors by phone or e-mail after submitting the order.

5.7. The User will receive a confirmation by e-mail after sending the order. If this confirmation does not reach the User within the reasonable deadline depending on the nature of the service, but no later than 48 hours from the date of sending the User’s order, the User shall be exempt from the obligation to make an offer or to enter into a contract. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to the Service Provider. The Service Provider excludes its obligation to confirm if the confirmation does not arrive in time because the User provided the wrong e-mail address during registration or is unable to receive messages due to the fullness of the storage space belonging to their account.

6. PROCESSING OF ORDERS AND FULFILLMENT

6.1. Orders are processed continuously. In all cases, the Service Provider will electronically confirm when it will be able to fulfill its order.

6.2. General deadline for performance, within a few minutes from the conclusion of the contract.

6.3. On the basis of the sales contract, the Service Provider is obliged to transfer the ownership of the thing, the User is obliged to pay the purchase price and take over the thing.

6.4. If the selling company and the buyer are consumers, unless otherwise agreed by the parties, the seller (according to the present GTC: Service Provider) is obliged to make the item available to the buyer (User) without delay, but no later than within thirty days after the conclusion of the contract.

6.5. In the event of a delay by the Service Provider, the User shall be entitled to set an additional deadline. If the seller fails to perform within the additional deadline, the buyer is entitled to withdraw from the contract.

6.6. The User is entitled to withdraw from the contract without setting an additional deadline if) the Service Provider has refused to perform the contract; or b) the contract should have been performed according to the agreement of the parties or by reason of the recognizable purpose of the service at the specified time of performance – and not at any other time.

If the Service Provider is in delay, the User may demand performance, or if the Service Provider has ceased to have an interest in the performance of the contract as a result of the delay, it may withdraw from the contract.

The withdrawal of the User does not require proof of the termination of the interest in performance if
a) the contract should have been performed at the specified time of performance – and not at any other time – in accordance with the agreement of the parties or due to the recognizable purpose of the service; or b) the creditor has set an appropriate additional deadline for subsequent performance and the additional deadline has passed without success.

6.7. If the Service Provider fails to fulfil its contractual obligations because the product specified in the contract is not available, it shall immediately inform the User thereof and immediately refund the amount paid by the User, and the Service Provider shall ensure that the User enforces its other rights provided by law in the event of defective performance.

7. RIGHT OF WITHDRAWAL

7.1. Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer does not have the right of withdrawal in the case of a non-prefabricated product that was produced on the basis of the consumer’s instructions or at the express request of the consumer, or in the case of a product that has been clearly tailored to the consumer’s person.

7.2. The consumer may also not exercise his right of withdrawal

a.   in the case of a contract for the provision of a service, after the performance of the service in its entirety, if the undertaking commenced the performance with the express prior consent of the consumer and the consumer has acknowledged that he will lose his right of termination after the performance of the service in its entirety;
b.   in the case of a product or service, the price or fee of which is beyond the control of the undertaking, depends on the possible fluctuation of the money market even during the period for exercising the right of withdrawal;
c.   perishable or short-term shelf life;
d.   in the case of a product in sealed packaging which, for health or hygiene reasons, cannot be returned after opening;
e.   in the case of a product which, by its very nature, is inseparably mixed with another product after delivery;
f.   in the case of alcoholic beverages, the actual value of which depends on market fluctuations in a way beyond the control of the undertaking, and the price of which was agreed upon by the parties at the time of the conclusion of the sales contract, but the contract is not performed until thirty days after the conclusion of the contract;
g.   in the case of a business contract where the business visits the consumer at the express request of the consumer for urgent repair or maintenance work;
h.   in the case of the sale and purchase of a copy of a copy of computer software in sealed packaging, if the consumer has opened the packaging after delivery;
i.   newspapers, periodicals and periodicals, with the exception of subscription contracts;
j.   in the case of contracts concluded at a public auction;
k. except residential services, in the case of contracts for the provision of accommodation, transport, rental of passenger cars, catering or services related to leisure activities, if a deadline or deadline for performance specified in the contract has been stipulated;
l.   with regard to digital data content provided on a non-tangible medium, if the undertaking has started the performance with the consumer’s express, prior consent, and the consumer has simultaneously declared that he or she has acknowledged that he or she will lose his or her right of withdrawal after the commencement of the performance (e.g. trainings, courses, etc.)

7.3. Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here.

7.4. Directive 2011/83/EU of the European Parliament and of the Council is available here.

8. WARRANTY

Defective performance

The obligor performs defectively if the service does not meet the quality requirements established in the contract or by law at the time of performance. The obligor shall not perform defectively if the creditor was aware of the defect at the time of concluding the contract, or should have known about the defect at the time of concluding the contract.

A clause in a contract between a consumer and a business which deviates from the provisions of this chapter relating to implied warranty and warranty to the detriment of the consumer shall be null and void.

Several warranty rights are only available to Users who qualify as consumers according to the Civil Code.

User qualifying as a business: a person who acts in the course of his or her profession, self-employment or business activity.

Warranty

8.1. In what cases can the User exercise his implied warranty right?

In the event of defective performance by the Service Provider, the User may enforce an implied warranty claim against the Service Provider in accordance with the rules of the Civil Code.

8.2. What rights does the User have based on his implied warranty claim?

The User may make the following implied warranty claims, at his or her choice: he or she may request repair or replacement, except if the fulfilment of the claim chosen by the User is impossible or would result in disproportionate additional costs for the business compared to the fulfilment of other claims. If you did not request or could not request the repair or replacement, you may request a proportionate reduction of the consideration – as a last resort – you can also withdraw from the contract. The User may also switch from its chosen implied warranty right to another, but the cost of the transition shall be borne by the User, unless it was justified or the company gave a reason for it.

The consumer is entitled to demand a proportionate reduction of the consideration or to terminate the sales contract, in accordance with the gravity of the breach of contract, even if:

(a) the undertaking has not carried out the repair or replacement, or has carried it out but has not carried out the dismantling and recommissioning in whole or in part, or has refused to bring the goods into conformity with the contract;

b) there has been a repeated defect in performance, despite the fact that the company has attempted to bring the goods into conformity with the contract;

c) the defect in performance is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract; or

d) the undertaking has not undertaken to bring the goods into conformity with the contract, or it is obvious from the circumstances that the undertaking will not bring the goods into conformity within a reasonable period of time or without significant harm to the consumer’s interests.

If the consumer wishes to terminate the sales contract on the grounds of defective performance, the company is responsible for proving that the defect is insignificant.

The consumer is entitled to withhold the remaining part of the purchase price in part or in full, in accordance with the gravity of the breach of contract, until the company fails to comply with its obligations related to the conformity of the performance and the defective performance.

A reasonable time limit for repairing or replacing the goods is to be calculated from the date on which the consumer communicated the defect to the business.

The consumer must make the goods available to the business for repair or replacement.

The company must ensure the return of the replaced goods at its own expense. If the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, have been put into service before the defect became recognisable, the obligation to repair or replace includes the removal of the non-compliant goods and the putting into service of the goods supplied or repaired as replacements, or bearing the costs of removal or commissioning.

The reduction of the consideration is proportional if its amount is equal to the difference between the value of the goods due to the consumer in the event of contractual performance and the value actually received by the consumer.

The consumer’s implied warranty right to terminate the sales contract may be exercised by means of a legal declaration addressed to the company expressing the decision on termination.

If the defective performance concerns only a certain part of the goods supplied on the basis of the contract of sale and the conditions for exercising the right to terminate the contract are met, the consumer may terminate the contract of sale only in respect of the defective goods, but may also terminate the contract of sale in respect of any other goods acquired together with them, if the consumer cannot reasonably be expected to keep only the goods that comply with the contract.

If the consumer terminates the sales contract in its entirety or in respect of part of the goods supplied under the sales contract, the

(a) the consumer must return the goods concerned to the undertaking at the expense of the undertaking; and

(b) the undertaking shall immediately reimburse the consumer for the purchase price of the goods concerned as soon as he has received the goods or the certificate of return of the goods.

8.3. What is the deadline for the User to enforce his implied warranty claim?

The User (if he qualifies as a consumer) is obliged to communicate the defect immediately after discovering it, but no later than within two months from the discovery of the defect. At the same time, we would like to draw your attention to the fact that you may not enforce your implied warranty rights beyond the two-year limitation period (1 year in the case of business or second-hand products) from the performance of the contract. (In the case of products with an expiration date, the implied warranty can be enforced until the end of the expiration date).

If, in the case of goods containing digital elements, the contract of sale provides for the continuous supply of digital content or digital services for a specified period of time, the business is liable for a defect in the goods in relation to the digital content or digital service, provided that the defect

a) in the case of continuous service for a period not exceeding two years, within two years from the date of performance of the goods; or

b) in the case of continuous service for a period exceeding two years, during the entire duration of the continuous service:

occurs or becomes recognizable.

8.4. Against whom can you enforce your implied warranty claim?

The User may enforce his implied warranty claim against the Service Provider.

8.5. What other conditions are there for the enforcement of implied warranty rights (if the User qualifies as a consumer)?

Within 1 year from the date of performance, there are no other conditions for the enforcement of the implied warranty claim other than the notification of the defect, if the User certifies that the product or service was provided by the company operating the website. However, after 1 year from the date of performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance.

Product warranty

8.6. In what cases can the Consumer exercise his right to a product warranty and what rights is the Consumer entitled to based on his or her product warranty claim?

In the event of a defect in movable property, the Consumer may exercise his/her right of implied warranty or enforce a product warranty claim in accordance with the rules of the Civil Code.

As a product warranty claim, the Consumer may request the repair or replacement of the defective product.

8.7. Against whom can you enforce your product warranty claim?

You may exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as the manufacturer).

8.8. In what cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the characteristics specified in the manufacturer’s description.

8.9. What is the deadline for the Consumer to enforce his product warranty claim?

The Consumer may enforce his product warranty claim within two years from the date of placing the product on the market by the manufacturer. At the end of that period, he loses that right.

8.10. What rule of proof applies in the case of a product warranty claim?

If you are making a product warranty claim, you must prove that the product defect existed at the time the manufacturer placed it on the market.

8.11. In what cases is the manufacturer exempt from its product warranty obligation?

The manufacturer is exempt from its product warranty obligation if it can prove that

– manufactured or marketed the product in the course of its business activities, or

– the defect was not recognisable at the time of placing on the market according to the state of science and technology, or

– the defect in the product is due to the application of a law or a mandatory regulatory requirement.

The manufacturer only needs to prove one reason for exemption.

Please note that due to the same defect, the Consumer may enforce an implied warranty claim against the company and a product warranty claim against the manufacturer at the same time, in parallel with each other. In the event of successful enforcement of your product warranty claim, you may only enforce your implied warranty claim for the replaced product or the part of the product affected by the repair against the manufacturer.

8.12. The Service Provider shall not be liable for any damages caused by faulty or negligent handling, excessive use, or impacts other than those specified after the transfer of the risk of damage, or other improper use of the products.

9. PROCEDURE IN THE EVENT OF A WARRANTY CLAIM (IN THE CASE OF USERS WHO ARE CONSUMERS)

9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the consumer.

9.2. It is the consumer’s duty to prove the conclusion of the contract (with an invoice or even just a receipt).

9.3. The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider (Section 6:166 of the Civil Code).

9.4. The Service Provider is obliged to keep a record of the consumer’s warranty or guarantee claim reported to it.

9.5. A copy of the report shall be made available to the consumer immediately and in a verifiable manner.

9.6. If the Service Provider is unable to declare the fulfilment of the consumer’s warranty or guarantee claim at the time of its notification, it shall notify the consumer of its position – in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation board – within five working days, in a verifiable manner.

9.7. The Service Provider shall keep the minutes for three years from the date of their recording and shall present them at the request of the controlling authority.

9.8. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. Information is provided with the prior consent of the consumer, electronically or in any other way suitable for certifying receipt by the consumer.

10. MISCELLANEOUS

10.1. The Service Provider shall be entitled to use a contributor for the performance of its obligation. He is fully responsible for the unlawful conduct of the latter, as if he had committed the unlawful conduct himself.

10.2. If any part of these Rules becomes invalid, unlawful or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.

10.3. If the Service Provider does not exercise its right under the Policy, the failure to exercise the right shall not be considered as a waiver of the given right. Any waiver of any right shall be valid only upon express written statement to that effect. The fact that the Service Provider does not strictly adhere to an essential condition or clause of the Rules on one occasion does not mean that it waives the right to insist on strict compliance with the given condition or clause in the future.

10.4. The Service Provider and the User shall try to settle their disputes amicably.

10.5. The Parties confirm that the Service Provider’s webshop operates in Hungary and is also maintained here. As the site can be visited from other countries, users expressly acknowledge that the law governing the relationship between the user and the Service Provider is Hungarian law. If the user is a consumer, then pursuant to Section 26 (1) of the CPA, the court of the defendant’s (consumer’s) domicile in Hungary shall have exclusive jurisdiction against the consumer in disputes arising from this contract.

10.6. The Service Provider does not apply different general access conditions for access to the products in the webshop for reasons related to the User’s citizenship, place of residence or place of establishment.

10.7. The Service Provider shall not apply different terms and conditions to the payment transaction for reasons related to the User’s nationality, place of residence or place of establishment, the place of account keeping of the payment account, the place of establishment of the payment service provider or the place of issue of the non-cash means of payment within the EU.

10.8. The Service Provider complies with REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on combating unjustified geo-blocking and other forms of discrimination based on the customer’s nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC.

11. COMPLAINT HANDLING PROCEDURE (IN CASE OF USERS QUALIFYING AS CONSUMERS)

11.1. The goal of our store is to fulfill all orders in the appropriate quality and to the full satisfaction of the customer. If the User still has any complaints about the contract or its performance, he or she may submit his complaint by phone, e-mail address or letter.

11.2. The Service Provider shall immediately examine the oral complaint and remedy it if necessary. If the customer does not agree with the handling of the complaint, or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position in relation to it, and hand over a copy thereof to the customer.

11.3. The Service Provider shall respond to the written complaint within 30 days in a manner that can be verified on the merits and shall take measures to communicate it. He shall give reasons for his position rejecting the complaint. The Service Provider shall keep the minutes of the complaint and a copy of the response for 3 years, and shall present it to the supervisory authorities upon request.

11.4. We inform you that if your complaint is rejected, you may initiate the procedure of an authority or a conciliation body with your complaint, as follows (the Service Provider has not made a general declaration of submission):

11.5. The Consumer may file a complaint with the consumer protection authority:

Pursuant to Section 45/A (1)-(3) of the Consumer Protection Act and Government Decree 326/2024 (XI.14.) on the designation of the consumer protection authority, the government office acts as the general consumer protection authority: https://kormanyhivatalok.hu/kormanyhivatalok

11.6. In case of a complaint, the Consumer has the opportunity to turn to a conciliation board, the contact details of which can be found here:

Name of the conciliation board	Seat and address of the Conciliation Board:	Area of jurisdiction
Budapest Conciliation Board	BudapestBudapest Arbitration BoardAddress: 1016 Budapest, Krisztina krt. 99.Telephone number: (1) 488-2131 Fax number: (1) 488-2186President: Dr. Éva Veronika InzeltWebsite address: https://bekeltet.bkik.hu/ E-mail address: bekelteto.testulet@bkik.hu	Budapest
Baranya County Conciliation Board	PécsBaranya County Conciliation BoardAddress: 7625 Pécs, Majorossy Imre u. 36.Telephone number: (72) 507-154; (20) 283-3422Fax number: (72) 507-152President: Dr. Ferenc BércesiWebsite address: www.baranyabekeltetes.hu<br /> E-mail address: info@baranyabekeltetes.hukerelem@baranyabekeltetes.hu	Baranya County,
		Somogy County,
		Tolna County
Borsod-Abaúj-ZemplénCounty Conciliation Board	MiskolcBorsod-Abaúj-Zemplén County Conciliation BoardAddress: 3525 Miskolc, Szentpáli u. 1. Telephone number: (46) 501-091 (new cases); 501-871 (pending cases)President: Dr. Péter TulipWebsite: www.bekeltetes.borsodmegye.hu<…/> E-mail address: bekeltetes@bokik.hu	Borsod-Abaúj-Zemplén County,
		Heves County,
		Nógrád County
Csongrád-Csanád County Conciliation Board	SzegedCsongrád-Csanád County Conciliation BoardAddress: 6721 Szeged, Pariisii krt. 8-12. Telephone number: (62) 554-250/118 extensionFax number: (62) 426-149President: Dr. Károly HorváthWebsite address: www.bekeltetes-csongrad.hu<br /> E-mail address: bekelteto.testulet@csmkik.hu	Békés County,
		Bács-Kiskun County,
		Csongrád-Csanád County
Fejér County Conciliation Board	SzékesfehérvárFejér County Conciliation BoardAddress: 8000 Székesfehérvár, Hosszúséta tér 4-6. Telephone number: (22) 510-310Fax number: (22) 510-312President: Dr. József Vári KovácsWebsite address: www.bekeltetesfejer.hu<br /> E-mail address: bekeltetes@fmkik.hu; fmkik@fmkik.hu	Fejér County,
		Komárom-Esztergom County,
		Veszprém County
Győr-Moson-Sopron County Conciliation Board	GyőrGyőr-Moson-Sopron County Conciliation BoardAddress: 9021 Győr, Szent István út 10/a. Phone number: (96) 520-217President: Dr. Beáta BagolyWebsite address: https://gymsmkik.hu/bekelteto E-mail address: bekeltetotestulet@gymskik.hu	Győr-Moson-Sopron County,
		Vas County,
		Zala County
Hajdú-Bihar County Conciliation Board	DebrecenHajdú-Bihar County Conciliation BoardHeadquarters: 4025 Debrecen, Petőfi tér 10. Location of administration: 4025 Debrecen Vörösmarty u. 13-15. Telephone number: (52) 500-710; (52) 500-745Fax number: (52) 500-720President: Dr. Zsolt HajnalWebsite address: https://www.hbmbekeltetes.hu E-mail address: bekelteto@hbkik.hu	Jász-Nagykun-Szolnok County,
		Hajdú-Bihar County,
		Szabolcs-Szatmár-Bereg County
Pest County Conciliation Board	BudapestPest County Conciliation BoardHeadquarters: 1055 Budapest, Balassi Bálint u. 25. IV/2. Telephone number: +36 1 792 7881President: Dr. Pál KonczWebsite address: www.pestmegyeibekelteto.hu; <br/> www.panaszrendezes.hu<br /> E-mail address: pmbekelteto@pmkik.hu	Pest County

11.7. The conciliation board is competent to settle consumer disputes out of court. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and if this is unsuccessful, it makes a decision in the case in order to ensure the simple, fast, effective and cost-effective enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation board shall provide advice on the rights and obligations of the Consumer.

In the conciliation board procedure, in the absence of a settlement, the council

a) makes a decision containing an obligation if:

aa) the application is well-founded, and the undertaking has recognised the decision of the conciliation board as binding on it in its general declaration of submission pursuant to Section 36/C in accordance with Section 36/C, at the beginning of the proceedings or at the latest until the decision is made, or

ab) the undertaking has not made a declaration of submission, but the request is well-founded and the consumer’s claim to be enforced does not exceed two hundred thousand forints, neither in the application nor at the time of the adoption of the decision containing the obligation, or

b) make a recommendation if the request is well-founded, but the undertaking declared at the beginning of the procedure that it does not recognise the decision of the council as an obligation, or if it has not made a statement at all on the recognition of the decision of the council.

11.8. In the case of a cross-border consumer dispute related to an online sale or online service contract, the conciliation body operated by the chamber appointed by the Minister responsible for consumer protection in a decree shall be competent.

11.09. The company is obliged to cooperate in the procedure of the conciliation board, within the framework of which it is obliged to send its response to the conciliation board within the deadline specified in the Fgytv. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online resolution of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, a business must ensure the participation of a person authorised to reach a settlement at the hearing. An online hearing is required to be attended online by the company’s representative authorised to form a settlement. If the consumer requests an in-person hearing, the representative of the business authorised to form a settlement must attend the hearing at least online.

11.10. If the consumer does not turn to a conciliation board or the procedure has not led to a result, the consumer has the opportunity to turn to the court in order to settle the dispute. The action must be commenced by means of a statement of claim, which must contain the following information:• the court seised;• the names, domiciles and status of the parties and their representatives;• the right to be asserted, with the presentation of the facts on which it is based and the evidence thereof;• the information from which the jurisdiction and jurisdiction of the court can be established;• a definite request for a decision by the court. The statement of claim must be accompanied by the document or a copy of the document the content of which is referred to as evidence.

12. COPYRIGHT

12.1. Since the https://greengourmet.hu as a website qualifies as a copyright work, it is prohibited to download (reproduce), retransmit to the public, use in any other way, electronically store, process and sell the contents or any part thereof appearing on the https://greengourmet.hu website without the consent of the Service Provider or any corresponding measure – except for legal documents, as the User has not read the GTC and the Privacy Policy You can download them without any conditions or restrictions, and you can store them in any form.

12.2. Any material from the https://greengourmet.hu website and its database may only be taken over with reference to the given website, even with written consent.

12.3. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names created with them, and its online advertising surfaces.

12.4. It is prohibited to adapt or reverse engineer the content of the https://greengourmet.hu website or any part of it; improperly constructing user IDs and passwords; Use any application that can be used to modify or index the https://greengourmet.hu website or any part thereof.

12.5. The name https://greengourmet.hu is protected by copyright, and its use is only possible with the written consent of the Service Provider, with the exception of the reference.

12.6. The User acknowledges that in case of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is HUF 60,000 gross per image and HUF 20,000 gross per word. The User acknowledges that this penalty clause is not excessive, and browses the site with this in mind. In the event of copyright infringement, the Service Provider shall apply notarization of facts, the amount of which shall also be passed on to the infringing user.

13. DATA PROTECTION

The privacy policy of the website is available on the following page: https://greengourmet.hu/adatvedelem

Budapest, 19 June 2025